1. Introduction
JDX Software LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at jdxsoftware.com (the “Service”) or engage with our software development services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Contact us through our website forms
- Subscribe to our newsletter
- Request a consultation or quote
- Engage our services
- Communicate with us via email or other channels
This information may include:
- Name and contact information (email address, phone number)
- Company information
- Project requirements and specifications
- The name of the person who referred you, if you tell us
- Payment information (processed through secure third-party processors)
If you take part in our referral program, we ask for the bank details and tax information we need to pay you, including a W-9. You upload the W-9 through a private Dropbox file request. It stays in that private folder, is never sent by email, and is deleted four years after your last referral payout.
2.2 Automatically Collected Information
When you visit our Service, we may automatically collect certain information about your device and usage, including:
- IP address and general location information
- Browser type and version
- Operating system
- Referring website
- Pages viewed and time spent on our site
- Device information
2.3 Cookies and Tracking Technologies
We use cookies, local storage, and similar technologies to measure how our website is used. These include an anonymous visitor identifier so we can tell repeat visits apart from new ones. You can clear or block cookies and local storage through your browser settings. Section 11 lists the analytics services we use and what they record.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our services
- To communicate with you about our services
- To respond to your inquiries and provide customer support
- To process transactions and send related information
- To send newsletters and marketing communications (with your consent)
- To improve our website and services
- To analyze usage trends and optimize user experience
- To comply with legal obligations
- To protect our rights and prevent fraud
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users. These parties are contractually obligated to keep your information confidential.
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal process or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or others
- Prevent fraud or illegal activities
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
We use industry-standard encryption for sensitive data transmission and secure hosting providers for our services.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct any inaccurate or incomplete information
- Deletion: Request that we delete your personal information
- Portability: Request that we provide your information in a portable format
- Objection: Object to our processing of your information
- Restriction: Request that we restrict our processing of your information
To exercise these rights, please contact us using the information provided in the “Contact Us” section below.
8. Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Analytics and Marketing
We use the following services to understand how our website is used and to improve it:
- Google Analytics: pages viewed, how visitors arrived, and actions such as starting a checkout
- Vercel Web Analytics and Speed Insights: page views and page loading performance
- PostHog: page views, actions such as submitting a form or starting a checkout, and session recordings on a few pages (such as our contact, project request, and checkout pages) so we can see where the site is confusing or broken
Session recordings capture page layout, clicks, and scrolling. Anything typed into a form field is masked before it leaves your browser, so it is never recorded. We do not record sessions or collect analytics on client intake forms or newsletter confirmation pages, and we remove private links and payment session identifiers from the page addresses these services receive. We do not attach your name or email address to analytics data, and we do not sell it.
Our site also has a short quiz that suggests what your business might need. Your answers to it are collected without your name or email to help us improve the site. If you choose to send your result to the JDX team, your name, email and any note you add go only to our customer records, together with your answers, so we can reply.
We may also use your contact information to send you newsletters and marketing communications, which you can opt out of at any time.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at: