What people ask before they sign up.
How quickly does my care plan start after I subscribe?
You'll get a welcome email immediately after Stripe checkout, and we typically have access set up and the first round of updates, backups, and monitoring running within the first business week.
What counts toward my monthly hours?
Hands-on work counts: framework and plugin updates, security patches, content edits, minor tweaks, performance and SEO check-ins, and other tasks you assign. Automated tasks like daily backups, uptime checks, and monitoring do not count against your hours.
What happens if I go over my monthly hours?
We'll let you know before the work starts. You can either roll the request into the next month, approve overage hours billed at $100/hr, or upgrade to the next plan. We don't do surprise bills.
Can I upgrade, downgrade, or cancel my plan?
Anytime. Plans are managed through Stripe and there's no long-term contract. After checkout you get a secure customer portal link to change plans, update payment info, view invoices, or cancel.
Do unused hours roll over?
Hours reset each billing period and don't roll over. The plans are sized so you can use all the hours each month on real work, not bank them.
What's not included in a care plan?
Full redesigns, platform migrations, custom feature development beyond minor tweaks, third-party integrations like Stripe or CRM setups, emergency same-day fixes outside business hours, and content writing or photography. Those are scoped as separate projects.
Do you work on platforms other than the one you built?
Yes, within reason. We work directly on Next.js and Wix sites without onboarding friction. For sites on other stacks (WordPress, Squarespace, Webflow, Shopify, etc.) we'll do a quick technical review during onboarding to confirm we can take it on. If we can't responsibly support the stack, we'll tell you up front.