What people ask before they sign up.
How quickly does my care plan start after I subscribe?
You'll get a welcome email immediately after Stripe checkout, and we typically have access set up and the first round of updates, backups, and monitoring running within the first business week.
What counts as a basic copy change?
Basic copy changes are text-only updates to existing content: business hours, phone numbers, addresses, service descriptions, and similar factual edits. These are included in the Hosting + Management plan at no extra charge, up to 2 requests per month. Requests beyond that roll to the following month or can be handled as Care plan hours. Not included: new pages, design or layout changes, image or media swaps, new sections, or anything that requires rebuilding part of the site.
What counts toward my monthly hours?
Hands-on work counts: framework and plugin updates, security patches, content edits, minor tweaks, performance and SEO check-ins, and other tasks you assign. Automated tasks like daily backups, uptime checks, and monitoring do not count against your hours.
What happens if I go over my monthly hours?
We'll let you know before the work starts. You can either roll the request into the next month, approve overage hours billed at $100/hr, or upgrade to the next plan. We don't do surprise bills.
Can I upgrade, downgrade, or cancel my plan?
Anytime. Plans are managed through Stripe and there is no long-term contract. After checkout you get a secure customer portal link to change plans, update payment info, view invoices, or cancel. Upgrades are prorated automatically by Stripe, so you only pay the difference for the remaining days in your billing period. If you step down to Hosting + Management at $45/mo, the weekly site digest and support ticket access are not included at that tier. Can't find your portal link? Contact us and we'll send it again.
Do unused hours roll over?
Hours reset each billing period and don't roll over. The plans are sized so you can use all the hours each month on real work, not bank them.
What's not included in a care plan?
Full redesigns, platform migrations, custom feature development beyond minor tweaks, third-party integrations like Stripe or CRM setups, emergency same-day fixes outside business hours, and content writing or photography. Those are scoped as separate projects.
Do you work on sites you did not build?
Yes. We review every site during onboarding and make a determination on the best path forward. If anything needs to be addressed before we can responsibly take it on, we will tell you up front.